About Us & Policies
About Fancy Florist
At Fancy Florist, we believe flowers are more than just gifts, we see them as works of art.
We specialize in handcrafted floral arrangements designed for every occasion, from birthdays and anniversaries to everyday moments that deserve something special. Each bouquet is carefully arranged with attention to detail, ensuring beauty, elegance, and meaning.
📍 Based in Elk Grove, California
We located at Elk Grove, CA, and we proudly serve the surrounding areas with fast and reliable local delivery.
📞 Phone: (510) 500-5100
Our mission is simple:
To bring joy, warmth, and artistic beauty into every home through flowers.
Whether you are celebrating, comforting, or simply surprising someone, Fancy Florist is here to help you make every moment unforgettable.
About Fancy Florist
At Fancy Florist, we believe flowers are more than just gifts. They are a beautiful way to celebrate, connect, and show someone you care.
Fancy Florist is an online florist based in Elk Grove, California, providing local flower delivery throughout Elk Grove and surrounding areas within approximately 15 miles.
We specialize in handcrafted floral arrangements for birthdays, anniversaries, romantic occasions, celebrations, congratulations, thank-you gifts, and everyday moments.
Each bouquet is carefully handcrafted with attention to freshness, presentation, and detail.
🌷 Fresh flowers
💐 Handcrafted floral arrangements
📍 Serving Elk Grove and surrounding areas within approximately 15 miles
⏱️ Most orders are prepared within approximately 1–2 hours
🚗 Delivery typically takes approximately 1 hour after preparation
📅 Scheduled delivery is available for customers who would like their order delivered on a preferred date and time
For most same-day orders, please allow approximately 2–3 hours for preparation and delivery.
Preparation and delivery times are estimates and may vary depending on flower availability, order size, order volume, traffic, weather, delivery distance, and other circumstances.
Our mission is simple:
To bring joy, warmth, and artistic beauty to every special moment through flowers.
Whether you are celebrating, comforting someone, saying thank you, or simply sending a surprise, Fancy Florist is here to help make every moment memorable.
Phone: (510) 500-5100
Terms of Service
By placing an order through the Fancy Florist website, you agree to these Terms of Service and our related policies.
All products are subject to availability.
Because flowers are natural and seasonal products, the exact color, size, shape, or variety of flowers may occasionally vary from the product photographs shown on our website.
If a specific flower, greenery, wrapping material, container, or decorative item is unavailable, we may substitute it with a similar item of equal or greater value while maintaining the overall style and appearance of the arrangement as closely as reasonably possible.
Prices and product availability may change without prior notice.
We reserve the right to refuse or cancel an order when necessary, including suspected fraudulent transactions, incorrect pricing, unavailable products, delivery addresses outside our service area, or other circumstances that prevent us from completing the order.
If we cancel an order that has already been paid, the applicable payment will be refunded to the original payment method.
Customers are responsible for providing accurate contact, recipient, and delivery information.
Order Preparation
Most floral arrangements require approximately 1–2 hours to prepare.
Preparation time begins after the order and payment have been successfully received.
Large, customized, or high-volume orders may require additional preparation time.
Preparation times are estimates and may vary depending on product availability, order complexity, and current order volume.
If an order requires significantly more time than expected, we may contact the customer using the phone number or email address provided with the order.
Scheduled Delivery
Customers may select a preferred delivery date and time when placing an order.
We will make reasonable efforts to deliver the order as close as possible to the requested delivery time.
However, scheduled delivery times are preferred delivery times and are not guaranteed exact arrival times.
Delivery may occur slightly before or after the requested time because of traffic, weather, order volume, preparation requirements, delivery distance, or other circumstances beyond our control.
For important events or time-sensitive deliveries, we recommend placing the order in advance.
Same-Day Delivery
Same-day delivery is available for eligible orders within our delivery area, subject to flower availability and delivery capacity.
Most orders require approximately:
1–2 hours for preparation
Approximately 1 hour for delivery after preparation
Customers should generally allow approximately 2–3 hours total for a same-day order to be prepared and delivered.
Same-day delivery availability may be limited during holidays, weekends, special events, periods of high demand, or near closing time.
Submitting a same-day order does not guarantee delivery by a specific time unless otherwise confirmed by Fancy Florist.
Delivery Policy
Fancy Florist provides local delivery throughout Elk Grove, California and surrounding areas within approximately 15 miles.
Delivery availability is determined by the delivery address entered during checkout.
Delivery typically takes approximately 1 hour after the floral arrangement has been completed, although actual delivery times may vary.
Delivery times are estimates and may be affected by:
• Traffic conditions
• Weather
• Delivery distance
• Order volume
• Flower availability
• Recipient availability
• Incorrect or incomplete delivery information
• Other unexpected circumstances
Customers are responsible for providing the correct recipient name, delivery address, apartment or unit number when applicable, gate code when applicable, and a valid phone number.
Fancy Florist is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.
If we are unable to locate the delivery address, we may contact the customer or recipient for additional information.
Recipient Unavailable
If the recipient is unavailable at the time of delivery, the driver may attempt to contact the recipient or customer.
When reasonably safe and appropriate, the order may be left at the delivery location, such as near the front door, porch, reception desk, front office, or another suitable location.
A delivery photo or other confirmation may be recorded when available.
For apartments, gated communities, hospitals, businesses, schools, offices, or other restricted locations, the customer is responsible for ensuring that the delivery driver can reasonably access the location.
If a delivery cannot be completed because the recipient is unavailable or the location is inaccessible, additional delivery charges may apply if redelivery is requested.
Cancellation Policy
Orders may be canceled before preparation has begun.
Because our flowers are prepared specifically for each customer, an order generally cannot be canceled once preparation has started.
Same-day orders may enter preparation shortly after being received.
If you need to cancel or modify an order, please contact us as soon as possible.
We will make reasonable efforts to accommodate change requests, but changes are not guaranteed once preparation has begun.
Orders that have already been completed, dispatched for delivery, or delivered cannot be canceled.
Order Changes
If you need to change the recipient name, delivery address, delivery date, delivery time, message card, or other order details, please contact us as soon as possible.
Changes are subject to availability and may not be possible after the order has been prepared or dispatched.
Changing the delivery address may result in an additional delivery charge, especially if the new address is farther away or outside the original delivery area.
Refund & Returns Policy
Because flowers are fresh and perishable products, all completed floral sales are generally final and we do not accept physical returns.
However, customer satisfaction is important to us.
If your order arrives damaged, contains an incorrect product, or has another significant quality issue, please contact us within 24 hours of delivery.
Please provide:
• Your order number
• A description of the issue
• Clear photographs of the floral arrangement
• Clear photographs of any damaged packaging when applicable
After reviewing the issue, Fancy Florist may, at our discretion, provide an appropriate resolution such as:
• Replacement of the arrangement
• Replacement of affected flowers
• Store credit
• Partial refund
• Full refund when appropriate
Refunds and replacements are evaluated on a case-by-case basis.
Natural variations in flower color, size, shape, bloom stage, or arrangement appearance are not normally considered defects.
Flower Substitution Policy
Flowers and floral supplies are subject to seasonal and local availability.
We make every reasonable effort to create arrangements that closely resemble the photographs and descriptions displayed on our website.
When a specific flower, color, greenery, wrapping material, vase, container, ribbon, or decorative accessory is unavailable, we may substitute it with a similar item of equal or greater value.
Substitutions will be made while attempting to preserve the overall style, color palette, quality, and value of the original design.
Major substitutions that significantly change the overall appearance of an arrangement may require customer approval when reasonably possible.
Incorrect Delivery Information
Customers are responsible for verifying all delivery information before submitting an order.
Fancy Florist is not responsible for failed or delayed deliveries resulting from:
• Incorrect addresses
• Incorrect apartment or unit numbers
• Missing gate codes
• Incorrect recipient phone numbers
• Incorrect delivery dates
• Inaccessible properties or buildings
• Recipient refusal
• Recipient absence when the order cannot safely be left
If redelivery is necessary because incorrect information was provided, an additional delivery fee may apply.
Weather and Delivery Conditions
We may delay, reschedule, or cancel a delivery when conditions make delivery unsafe or impractical.
This may include severe weather, road closures, accidents, natural disasters, emergencies, or other circumstances outside our reasonable control.
If a delivery must be significantly delayed or rescheduled, we will make reasonable efforts to contact the customer.
Product Appearance
All floral arrangements are handcrafted.
Because flowers are natural products and each arrangement is made individually, the finished product may not look exactly identical to the photographs shown on our website.
Variations in flower size, bloom stage, color tone, placement, greenery, wrapping, and arrangement shape are normal.
Product photographs are intended to represent the general design, style, and appearance of the arrangement.
Privacy Policy
Fancy Florist respects your privacy and is committed to protecting the personal information you provide to us.
When you browse our website, place an order, contact us, or communicate with us, we may collect information such as:
• Name
• Email address
• Phone number
• Billing information
• Shipping or delivery address
• Recipient information
• Order information
• Device and browser information
• IP address
• Website usage information
We use this information to operate our website, process orders, provide deliveries, communicate with customers, prevent fraud, provide customer service, and improve our services.
Payment Information
Payments are processed securely through our payment service providers.
Fancy Florist does not intentionally store complete credit card numbers on our own website servers when payments are processed through our third-party payment providers.
Payment providers may collect and process payment information according to their own privacy and security policies.
How We Use Your Information
We may use your information to:
• Process and fulfill your orders
• Arrange and complete deliveries
• Contact you about your order
• Send order confirmations and status updates
• Communicate regarding delivery coordination
• Provide customer support
• Prevent fraud and unauthorized transactions
• Maintain and improve our website and services
• Comply with applicable legal requirements
Text Messages and Phone Communications
By providing a phone number when placing an order, you authorize Fancy Florist to contact you when reasonably necessary regarding your order.
This may include communications about:
• Order confirmation
• Order questions
• Delivery coordination
• Delivery status
• Pickup information
• Recipient availability
• Customer support
Message and data rates may apply depending on your mobile carrier and service plan.
Providing a phone number for order-related communications does not automatically enroll you in promotional marketing messages.
Marketing Communications
We do not use your phone number or email address for unsolicited marketing communications unless you have provided appropriate consent where required.
If you voluntarily subscribe to promotional emails or marketing communications, you may unsubscribe using the available unsubscribe method.
Sharing of Personal Information
We do not sell your personal information.
We may share information with third-party service providers when reasonably necessary to operate our business, including companies that assist with:
• Payment processing
• Website hosting
• Order processing
• Delivery
• Fraud prevention
• Analytics
• Customer communications
These providers may receive only the information reasonably necessary to perform their services.
We may also disclose information when required by law or when reasonably necessary to protect our business, customers, or legal rights.
Cookies and Website Technologies
Our website may use cookies and similar technologies to provide website functionality, remember preferences, analyze website traffic, improve performance, and support security and fraud prevention.
Third-party services used on our website may also use cookies or similar technologies according to their own privacy policies.
By continuing to use our website, you acknowledge the use of cookies and similar technologies as described in this policy.
Policy Updates
Fancy Florist may update these policies from time to time.
Changes will become effective when the updated policies are posted on our website.
We encourage customers to review this page periodically for the most current information.
Contact Us
If you have questions about an order, delivery, refund, cancellation, privacy, or any of these policies, please contact us.
Fancy Florist
Online Florist
Elk Grove, California
Phone: (510) 500-5100
Terms of Service
By using our website, you agree to our terms and policies.
Due to seasonal availability, certain flowers may be substituted with similar items of equal or greater value.
We reserve the right to cancel or refuse any order at our discretion, including suspected fraudulent transactions.
Prices and availability are subject to change without notice.
Cancellation Policy
Orders may be canceled only if they have not yet been processed.
Same-day delivery orders cannot be canceled once preparation has begun.
Please contact us as soon as possible if you need to make changes.
Refund & Returns Policy
Due to the perishable nature of flowers, all sales are final and we do not accept returns.
If there is any issue with your order, such as damaged or incorrect items, please contact us within 24 hours of delivery. We may offer a replacement or store credit at our discretion.
To help us resolve the issue quickly, please provide clear photos of the product and packaging.
We are not responsible for issues caused by incorrect delivery information provided by the customer, or if the recipient is unavailable at the time of delivery.
Same-day delivery orders cannot be canceled once they have been processed.
By placing an order on our website, you agree to these terms.
Delivery Policy
We offer same-day delivery within 15 miles of Elk Grove for orders placed before 4:00 PM.
Delivery times are not guaranteed and may vary depending on traffic, weather, and order volume.
If the recipient is unavailable, the order may be left in a safe location or returned for redelivery.
Please ensure all delivery information is accurate. We are not responsible for delays caused by incorrect addresses.
Privacy Policy
We respect your privacy and are committed to protecting your personal information.
When you place an order on our website, we may collect personal details such as your name, email address, phone number, shipping address.
All payments are processed securely through our payment providers, and we do not store your full credit card details.
We use your information only to:
- Process and fulfill your orders
- Communicate with you regarding your order
- Contact you by phone or text message regarding order confirmation, delivery coordination, pickup updates, or customer support
We do not use your phone number for unsolicited marketing messages. Standard message and data rates may apply.
We do not sell, trade, or share your personal information with third parties, except as necessary to process payments and deliver your order.
We may use cookies and similar technologies to improve your browsing experience.
By using our website, you agree to the collection and use of information in accordance with this policy.
If you have any questions, please contact us at:
Phone: (510) 500-5100